RETURNS OR EXCHANGES

We want you to be satisfied with every shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

I. Return Request Period

Customers may submit a return request within 7 days of receiving the item(s). Requests submitted after this period may not be accepted.

II. Return Conditions

Items eligible for return must meet the following conditions:

The item has not been worn, washed, altered, or damaged;

The item remains in its original saleable condition;

All tags, labels, packaging, and accessories are intact and complete;

A valid order number or proof of purchase is provided.

III. Non-Returnable Items

The following items are generally not eligible for return or refund:

Items that have been worn, washed, or damaged by the customer;

Items missing tags, packaging, or accessories;

Personalized or customized items;

Items clearly marked as “Final Sale” or non-returnable/non-exchangeable;

Items for which the return request period has expired.

IV. Refund Process

Contact our customer service team to submit a return request, providing the order number and reason for the return;

Customer service reviews the request and confirms eligibility;

The customer ships the item back to the designated return address;

Upon receipt and inspection of the returned item, we will process the refund within 5–10 business days;

Refunds will be issued via the original payment method; the actual time it takes for funds to appear in your account depends on the processing time of your bank or payment service provider.

V. Return Shipping Costs

We cover return shipping costs for returns due to product quality issues, incorrect items shipped, or damage during transit;

The customer is responsible for return shipping costs for returns due to incorrect sizing, changes in personal preference, or other non-quality-related reasons;

Original shipping fees are generally non-refundable, unless the return is due to product quality issues or shipping errors.

VI. Sales Model

All products sold on this website are offered via a one-time purchase and one-time payment model; we do not offer subscription purchases, automatic renewals, or recurring billing services.

VII. Return Address

Please do not ship items back without obtaining return authorization. Once confirmed by customer service, please ship the item(s) to the following address:

Company Address: 23480 BENDING OAK CT

MURRIETA, CA 92562

Email: [email protected]

Please fill in the required information according to the return instructions provided by customer service to ensure your return is processed smoothly.

VIII. Contact Us

If you have any questions regarding refunds, returns, or after-sales service, please feel free to contact our customer service team; we will provide assistance and support as soon as possible.

Thank you for choosing our products and services.